Results from Form 1 of Page customerservice/CorrectiveAction.htm

Date: 11/07/02
JobNumber: 10000
JobName: GJ Shop
Address: 308 Pitkin
City: GJ
State: CO
Name: Mike Driver
B1: Submit
Remote Name: 65.100.188.94
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Thursday November 07, 2002
Time: 03:44:26 PM

Problem

Could not clock in to job

CorrectiveAction

Fix it

Do not clean any bathrooms in, on or around this job.

Date: 11/06/02
JobNumber: 965
JobName: Snowmass Resort Association
Address:
City: Snowmass
State: Colorado
Name: Dina, Office Manager
B1: Submit
Remote Name: 65.100.188.94
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Friday November 08, 2002
Time: 02:13:39 PM

Problem

Some people in the office do not want their office cleaned.

CorrectiveAction

If the person in the office does not want their office cleaned, they will close the door and place the trash can outside. If a door is closed, do not clean that office.

Date: 11/11/02
JobNumber: 105
JobName: Shop
Address: 590 Brian Ave., Suite A
City: Silverthorne
State: CO
Name: MikeDriver
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Monday November 11, 2002
Time: 02:21:19 PM

Problem

CorrectiveAction

1)please clean Stains on Stairs 2)please dust all picture frames 3)please clean mirror in Weight room 4)please clean stain on weight room floor 5)please clean dirt on all walls 6)please scrub clean the insides of the drinking fountains 7)please dust all window sills 8)please clean and dust walls, pictures and railings going to 2nd floor 9)please clean wood floor in racquetball court every day 10)please clean entrance windows at front door

Date: 11/12/02
JobNumber: 105
JobName: Silverthorne Shop
Address: 590 Brian
City: Silverthorne
State: CO
Name: Mike Driver
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Wednesday November 13, 2002
Time: 03:12:33 PM

Problem

Just a test

Date: 11/18/02
JobNumber: 220
JobName: State Farm
Address:
City: Dillon
State: Colorado
Name: Marino
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
Date: Monday November 18, 2002
Time: 10:30:56 AM

Problem

Mens bathroom floor has grease or something dark in the grout

CorrectiveAction

Please clean grout in mens room floor

Date: 11/17/02
JobNumber: 10000 and 10300
JobName: GJ and Delta
Address:
City: Grand Junction
State: Colorado
Name: Kristy
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Monday November 18, 2002
Time: 10:42:51 AM

Problem

none

CorrectiveAction

Keith only clocked into and out of 10000 on Saturday 11/16/02. Please deduct 25 minutes from his time for lunch, THEN transfer 2.5 hours from 10000 and make it 10300. THEN bill 10300 11/16/02: light bulb replacement 2.5 @25

Please do extra good cleaning in exam room 4. He will leave the door closed with a note on it so that you know which room it is.

Suggest steam cleaning the carpet @ 330

Date: 12/02/02
JobNumber: 330
JobName: High Country
Address:
City: Frisco
State: Colorado
Name: Jeff Higgs
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
Date: Monday December 02, 2002
Time: 03:28:19 PM

Problem

Please turn alarm back on before you leave in the evening

Solution goes here

Date: 12/31/2002
USCPStore: Eagle
Cleaner: MikeDriver
JobNumber: 104
JobName: Shop
Address:
City: Eagle
State: CO
Name: 80999
B1: Submit
Remote Name: 12.252.215.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Tuesday December 31, 2002
Time: 07:17:27 PM

Problem

CorrectiveAction

Solution

Date: 01/02/2003
USCPStore: Eagle
Cleaner: Jose D
JobNumber: 715 and 720
JobName: Vail Transportation
Address:
City: Vail
State: Colorado
Name: kristy
B1: Submit
Remote Name: 12.252.215.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Thursday January 02, 2003
Time: 08:50:47 AM

Problem

1) Larry reported that the building is consistantly getting dirtier over the past month. 2) Cleaner is locking restroom doors during the day on the 3rd floor bathrooms. DO NOT LOCK ANY RESTROOM DOORS UNLESS AN EMERGENCY. 3) glass entry doors need to be cleaned at least 3 times per day.

Date: 01/07/2003
USCPStore: Glenwood Springs
Cleaner: FranciscoZ/
JobNumber: 963
JobName: Sunlight Ski Resort
Address:
City: Glenwood Springs
State: CO
Name: John / Mike
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Tuesday January 07, 2003
Time: 11:10:27 AM

Problem

No liners were in feminine napkin trash. The floor in the bathrooms did not look very good. There was still even paper on the floor in the womens restroom.

CorrectiveAction

Liners for the small trash cans are in the closet. We need to make sure the floors look great, especially in the bathrooms every night.

Date: 01/07/2003
USCPStore: Summit
Cleaner: Amalia
JobNumber: 317
JobName: summit vista upstairs office
Address:
City: Frisco
State: Colorado
Name: Dr. Hal
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Wednesday January 08, 2003
Time: 09:33:30 AM

Problem

DO NOT CLOSE ALL THE DOORS. Close only the door to the 1 private office, which is the office that is the 4th door on the right as you enter from the waiting room.

Problem

Hi, I had some of my drivers come to me with some concerns about the fact that when your people clean the 2nd floor restroom in the break room that the cleaning people are letting their friends into the break room with them. This is not a good practice as some of our drivers have their skis and other valuables out and unattended when they are changeing. Also that the cleaning people are using that shower down there to dump their dirty water. Well that shower is actually used by some drivers to actually take a shower and to have to worry about dirty floor water in your shower is gross! So if you could let your people know that would be great. Thanks Joyce

CorrectiveAction

This may have been an old complaint that was taken care of on the 13th. We did provide the following email. Hi: I absolutely agree. Our own policy will not allow for anyone to be on a job that is not a USCP employee. If the rule is broken, the person that allowed a non uscp employee on the job is subject to termination. Please if you ever see someone on the job without a USCP uniform, feel free to call or email 24/7/365. As far as the shower goes, please also let me know if it happens. I apologize that I know this, but on December 13, we received the exact same complaint. The reason that I am apologizing is for potentially repeating it. We thought we had it whipped, but maybe I need to use a larger baseball bat… Thanks, have a great day!

Date: 01/15/2003
USCPStore: Eagle
Cleaner: Phillipe, gabby, Martin
JobNumber: 945
JobName: RMT Architects, in Eagle Vail
Address:
City: Eagle Vail
State: Colorado
Name: manager complaint
B1: Submit
Remote Name: 204.144.166.98
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Wednesday January 15, 2003
Time: 12:45:15 PM

Problem

1) some trash not being taken out 2) bad cleaning in kitchen, desks, tables and chairs 3) plants not being watered. Manager wants to replace cleaning people immediatly or she will find another cleaning service

Please start the cleaning at the town hall at 8am, thank you.

Problem

CorrectiveAction

Please start the cleaning at the town hall at 8am, thank you.

Date: 01/27/2003
USCPStore: Do Not Know
Cleaner: Klina
JobNumber:
JobName: 1921 Broadway
Address: 1921 Broadway
City: Grand Junction
State: CO
Name: Mike / Val
B1: Submit
Remote Name: 12.252.215.91
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Monday January 27, 2003
Time: 08:02:25 PM

Problem

Klina

CorrectiveAction

We love her, but she has an attitude

Date: 02/01/2003
USCPStore: Glenwood Springs
Cleaner: Fransisco
JobNumber: 993
JobName: Alpine Bank- Aspen
Address:
City: Aspen
State: Colorado
Name: Jean, Manager
B1: Submit
Remote Name: 65.38.137.6
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Tuesday January 28, 2003
Time: 05:09:09 PM

Problem

Thorough Deep Clean of everything 1) Clean baseboards and heat registers 2) Clean pictures and picture frames 3) Clean walls and doors (especially doors to stairs!) 4) Clean all Desks, shelves, chairs and trash cans 5) Clean all Glass entry doors 6) Vacuum and mop all corners, edges and behind all doors 7) Clean all fixtures in kitchen including microwave, coffee maker and all doors to cabinets including the door to the dishwasher and the shelf under the sink. 8) Clean all walls, doors and all fixtures in ALL of the bathrooms.

Problem

Test

CorrectiveAction

Test

Date: 01/01/03
USCPStore: Do Not Know Store ... Corrective Action Request
Cleaner: Val
JobNumber: Test
JobName: Test
Address: Test
City: Test
State: Test
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Thursday February 06, 2003
Time: 12:53:24 PM

Problem

Test

CorrectiveAction

Test

Problem

Test

Test

Problem

Test

CorrectiveAction

1) Please dust better on the desks and dust even the cubicles where no one is sitting. 2) Remove fingerprints from the desk tops and counter tops better. 3) Vault cleaning - Clean on Tuesdays in late afternoon ONLY. Let Monica know when you plan to change

Please make sure all trash is in the dumpster. If the dumpster is full, open the door and use another one.

Date: 04/14/03
USCPStore: Summit ... Corrective Action Request
Cleaner: Amalia & Rubin
JobNumber: 525
JobName: Wells Fargo Bank of Breckenridge
Address: 400 north park ave
City: Breckenridge
State: Colorado
Name: Cathi Sargent
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Monday April 14, 2003
Time: 12:40:03 PM

Problem

525: Cleaning people are accused of eating food, candy and drinking sodas from inside the lunch room and other places inside the bank. Please DO NOT eat or take anything from the offices, teller stations or kitchen.

CorrectiveAction

Date: 04/15/03
USCPStore: Summit ... Corrective Action Request
Cleaner:
JobNumber: 170LGE
JobName: Everist Materials
Address: 39755 Hwy 9
City: Silverthorne
State: CO
Name: Lisa
B1: Submit
Remote Name: 65.38.137.6
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday April 15, 2003
Time: 03:30:00 PM

Problem

Notes are being knocked off of the computer sceen.

CorrectiveAction

Please be careful when cleaning the computer desk so that we do not knock off or loose any notes that may be stuck onto the computer screen or anywhere else. Thank you

Date: 04/22/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Fancisco
JobNumber: 980
JobName: Wells Fargo Bank of Aspen
Address:
City: Aspen
State: Colorado
Name: Cathi Sargent
B1: Submit
Remote Name: 65.38.137.6
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Tuesday April 22, 2003
Time: 02:32:40 PM

Problem

980: 1) please throw away the bricks along the wall on the outside by the ATM room. 2) Please remove the weeds in the sidewalks by pulling them or spray (spray only late at night to avoid people)

CorrectiveAction

980: 1) please throw away the bricks along the wall on the outside by the ATM room. 2) Please remove the weeds in the sidewalks by pulling them or spray (spray only late at night to avoid people)

Please do not start working before 5pm. Turn off all lights before leaving. Stock all supplies (paper towels, soap, toilet paper, etc.). Please close all main entry doors prior to leaving.

Date: 04/28/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Maria
JobNumber: 958
JobName: Levenworth and Karp
Address:
City: Glenwood Springs
State: Colorado
Name: Toni
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Monday April 28, 2003
Time: 01:35:52 PM

Problem

958: The recycling bins in the Tamarack Office did not get emptied. Please have someone stop by.

CorrectiveAction

958: The recycling bins in the Tamarack Office did not get emptied. Please have someone stop by

986: Inside of toilets need to be scrubed with AJAX every cleaning.

Problem

986: Manager said cleaner is using telephone for personal use.

610: Please remove the sprayer off the end of the hose every night so that the employees can fill up the pool with that hose.

CorrectiveAction

610: Please remove the sprayer off the end of the hose every night so that the employees can fill up the pool with that hose.

Date: 06/04/03
USCPStore: Summit ... Corrective Action Request
Cleaner: ismael
JobNumber: 610
JobName: Copper Mountain Athletic Club
Address:
City: Copper
State: Colorado
Name: Dianne
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Wednesday June 04, 2003
Time: 12:49:42 PM

Problem

610: manager said that cleaners are not mopping the pool deck because many pieces of dirt have been on the deck since Friday. Please mop all traffic areas of the pool deck every day, including under the mat at the bottom of the hot tub stairs. Behind trees and behind chairs should be cleaned at least every other day.

CorrectiveAction

Date: 06/06/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner:
JobNumber: 957
JobName: Berthod Motors
Address: 2914 Grand Avenue
City: Glenwood Springs
State: CO
Name: Craig
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Friday June 06, 2003
Time: 07:58:07 AM

Problem

Not all waste baskets are being emptied. Threshold to offices are not being cleaned and are very dirty.

CorrectiveAction

Please clean all office thresholds ( Metal track under doors). Also check to make sure all waste baskets are emptied before leaving. Thank you.

This is left over dirt from the previous company. Maybe we should schedule a couple of extra people in to take care of the baseboards, then make sure they don't get dirty from dirty water and dirty mop heads...

Date: 06/08/03
USCPStore: Summit ... Corrective Action Request
Cleaner: Antonio/Rodrigo
JobNumber: 610
JobName: Copper Mountain Athletic Club
Address:
City: Copper Mtn
State: Colorado
Name: Diane
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Monday June 09, 2003
Time: 02:05:43 PM

Problem

610: the problem with the water pooling under the women's sink has not been solved yet. Also, when you talk to the guys would you mention they are supposed to clean the sauna and steam room glass nightly.

Problem

610: The following lights were on when I came in: lobby, storeroom behind desk, backstairs, both saunas and both steanrooms The following doors were not locked: weight room, men's locker room, aerobic room (fans were on as well) There still seems to be a problem with water pooling under the sink counter in the women's locker room and the wall where the paper towels are.

CorrectiveAction

Date: 06/19/03
USCPStore: Eagle ... Corrective Action Request
Cleaner: Jose Deanda
JobNumber: 945
JobName: AT&T cable
Address:
City: Edwards
State: Co
Name: Stephanie
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Thursday June 19, 2003
Time: 01:22:08 PM

Problem

945:Manager said that the kitchen has be out of paper towels for MANY days and the cleaners did not deliver any last night during the regular cleaning. PLEASE DELIVER 1 CASE OF PAPER TOWELS TODAY!.

CorrectiveAction

945:Manager said that the kitchen has be out of paper towels for MANY days and the cleaners did not deliver any last night during the regular cleaning. PLEASE DELIVER 1 CASE OF PAPER TOWELS TODAY!.

Date: 06/20/03
USCPStore: Eagle ... Corrective Action Request
Cleaner: JoseDeanda
JobNumber: 935
JobName: AT&T
Address:
City: Avon
State: CO
Name: Tyra, 949-1224 ext 101
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Friday June 20, 2003
Time: 08:57:01 AM

Problem

Toilets in womens restrooms are not being cleaned.

Date: 06/25/03
USCPStore: Eagle ... Corrective Action Request
Cleaner: Jose Deanda
JobNumber: 900
JobName: Wells Fargo Bank of Avon
Address:
City: Avon
State: Co
Name: Cathi Sargent
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Wednesday June 25, 2003
Time: 08:34:36 AM

Problem

900: Remove any tape from ATM check writing stand and teller line.

CorrectiveAction

900: Remove any tape from ATM check writing stand and teller line.

11000: Coffee Machines are not being cleaned every day. Please make sure that we clean the coffee machines for the customers and in the kitchen every time that we do the cleaning.

Problem

11000: cigerette trash and trash cans outside of front and side doors are not being emptied every time. Please remove trash from trash cans outside and pick up loose trash around the front and side doors.

CorrectiveAction

Please wipe down equipment in the physical theropy area. Also see if we can remove the spot in front of the water cooler.

Date: 07/11/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Adrian/Ernesto
JobNumber: 11000
JobName: Wells Fargo Bank of Rifle
Address:
City: Rifle
State: Colorado
Name: Marsha Kent, Manager
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Friday July 11, 2003
Time: 08:17:02 AM

Problem

CorrectiveAction

Please make sure that the front office lobby is cleaned on scheduled day. Thank you

Date: 07/21/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Maria/Sabatian
JobNumber: 967
JobName: All Kids Dental
Address:
City: Glenwood
State: Co
Name: Manager
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Monday July 21, 2003
Time: 04:06:08 PM

Problem

967: Cleaning people are using the managers cleaning supplies (window cleaner and paper towels). Please only use US CLEANING Professionals supplies.

CorrectiveAction

967: Cleaning people are using the managers cleaning supplies (window cleaner and paper towels). Please only use US CLEANING Professionals supplies.

Date: 07/22/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Claudia -5330
JobNumber: 993
JobName: Alpine Bank of Aspen
Address:
City: Aspen
State: Colorado
Name: Erlinda Moorhead, Security Manager
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Tuesday July 22, 2003
Time: 08:33:02 AM

Problem

993: Kristy, When I came into work Monday morning, I discovered that the lunch room on the first floor was left unlocked and the shade in this room was down. Please remind your cleaners to lock this room. This is the room that houses our ATM and it is very important that it remain locked when the bank is closed. Also, all window coverings should be left open so that our security patrol could see in the building at all times. If you have any questions, please feel free to contact me. Thank You Erlinda M. Morehead

CorrectiveAction

Date: 07/22/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Reina
JobNumber: 980
JobName: Wells Fargo bank of Aspen
Address:
City: Aspen
State: Colorado
Name: Cathi Sargent, Properties
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Tuesday July 22, 2003
Time: 08:41:44 AM

Problem

980: The sidwalks around the Aspen bank, where the brick pavers are the weeds are growing again. Please spay or pull the weeds to make the area look good.

CorrectiveAction

980: The sidwalks around the Aspen bank, where the brick pavers are the weeds are growing again. Please spay or pull the weeds to make the area look good.

Date: 07/23/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Adrian
JobNumber: 981
JobName: Pitkin County Land Fill
Address:
City: Aspen
State: Colorado
Name: Justina Potter, Manager
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Wednesday July 23, 2003
Time: 10:23:54 AM

Problem

981: We have noticed that the trash from the buildings is being placed in the small plastic can in front of the office. We need to have had the trash put in the dumpster directly in front of the large green shop, by the co-mingle pile. The reason is because the animals like to get in the can.

11010: City Market closes at 10:00pm- ALL Cleaning work in the Wells Fargo Bank must be finished by 9:30 pm. NO LATER work can be scheduled.

CorrectiveAction

11010: City Market closes at 10:00pm- ALL Cleaning work in the Wells Fargo Bank must be finished by 9:30 pm. NO LATER work can be scheduled.

Date: 08/08/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Adrian
JobNumber: 11030
JobName: Encana Oil
Address:
City: Rifle
State: Colorado
Name: Fitzsimmons, Kristin , Manager
B1: Submit
Remote Name: 63.229.227.101
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Date: Friday August 08, 2003
Time: 09:25:13 AM

Problem

11030: Please clean the refrigerator 1 time per week. And, problems that we are having with the dusting is all over the building in general. My window sill is filthy with dead bugs. My phone stand and computer stands are quite dusty. Everything seems to be a very dusty.

Problem

10090: Actually it just seems that if they dust and clean the desks real good this week, then they miss the break area that time, and then vice-versa...I end up just having one of our office clerks clean (even though they HATE it) lol. If there was a way you could talk to them or something we would be willing to give you some more time. Thanks. Karie

CorrectiveAction

10090: please make sure that we get the front areas and back areas of this office. Please take as much time as needed to clean and we can charge differently if the cleaning takes longer than the budgeted time.

Date: 08/25/03
USCPStore: Grand Junction ... Corrective Action Request
Cleaner: Keith
JobNumber: 10080
JobName: AAA Colorado
Address:
City: Grand Junction
State: Colorado
Name: Barb Wells
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Monday August 25, 2003
Time: 01:38:49 PM

Problem

10080: Hi Kristy: I just thought you should know that for some reason our second bathroom hasn't been getting cleaned lately. I don't know why but it hasn't. Also, I thought a while back I asked if the refrigerator could be cleaned sometime and that hasn't been done either. Thanks Barb

CorrectiveAction

10080: 1) clean both restrooms and restock paper/soap supplies during each cleaning. 2)Wipe clean the inside of the refrigerator every Weekend.

Date: 09/04/03
USCPStore: Summit ... Corrective Action Request
Cleaner: Amalia/Ruben
JobNumber: 505
JobName: Town of Breckenridge -Town Hall
Address:
City: Breckenridge
State: Co
Name: Bill Springer
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Thursday September 04, 2003
Time: 12:03:12 PM

Problem

505: I have had a few complaints about a urine smell in the woman's bathroom at Town Hall. Please check all restrooms in the town hall for cleanliness and odor.

CorrectiveAction

505: I have had a few complaints about a urine smell in the woman's bathroom at Town Hall. Please check all restrooms in the town hall for cleanliness and odor.

966: Confirmation is an extremely important part of communication. We need to comfirm at a minimun that we have received the communication, and we are resolving the issues as soon as possible.

910: Other Problems- Coffee maker was broken by cleaning person and we did not tell manager about it. Front door was left open. Bank manager is not happy with our company and our service now.

CorrectiveAction

910: Other Problems- Coffee maker was broken by cleaning person and we did not tell manager about it. Front door was left open. Bank manager is not happy with our company and our service now.

Date: 09/23/03
USCPStore: Eagle ... Corrective Action Request
Cleaner: leticia/Cristina
JobNumber: 946
JobName: Vail Valley Christian School
Address:
City: Edwards
State: Colorado
Name: Steve, Principal
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday September 23, 2003
Time: 03:24:17 PM

Problem

946: remove all boxes of supplies from the storage room in the administration building and place in the storage shed outside. All OLD paper dispensers can be thrown away or brought to the shop

CorrectiveAction

946: remove all boxes of supplies from the storage room in the administration building and place in the storage shed outside. All OLD paper dispensers can be thrown away or brought to the shop

Date: 09/23/03
USCPStore: Summit ... Corrective Action Request
Cleaner: Copper Crew
JobNumber: 610
JobName: Copper Mountain Athletic Center
Address:
City: Copper Mtn
State: Colorado
Name: Dianne, Manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday September 23, 2003
Time: 03:42:20 PM

Problem

610: Problems from Manager- #1) I put a note on the janitorial maintenance door on Sunday about the mold in the shampoo holder in the first women's stall and mold on the bottom portion of the third shower stall. I haven't seen any attention to that issue yet. #2) Also, trash hasn't been emptied in janitorial maintenance room and men's spa equipment room since at least Sunday.

CorrectiveAction

Date: 09/23/03
USCPStore: Eagle ... Corrective Action Request
Cleaner:
JobNumber: 910
JobName: Wells Fargo
Address: 246 Broadway
City: Eagle
State: CO
Name: Patty
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday September 23, 2003
Time: 03:43:32 PM

Problem

Office upstairs is not being cleaned. Key was given to Jose a couple of weeks ago.

CorrectiveAction

Office needs to be cleaned and trash taken out.

The principal was having a function in the Hawk Building last night. He asked us to please lock the doors and windows when we left. This requires a special key. We need to check on the following: -ALWAYS LOCK all windows and doors to any facility. If we can't lock please call your supervisor immediately. -We need to make sure we have a key to lock these doors and windows. It looks like the letter "L" and is called a "hex-key" It is more like a tool than a key. Lets make sure we do both of the above today.

Date: 10/02/03
USCPStore: Summit ... Corrective Action Request
Cleaner: Jose
JobNumber: 203
JobName: Kinko's
Address:
City: Dillon
State: CO
Name: Jerome / US Maintenance
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Thursday October 02, 2003
Time: 09:37:14 AM

Problem

We need to take out the recycle to the proper areas.

CorrectiveAction

Lets check to see if there are containers for: -Recycle Paper -Cardboard If there are, lets please take out the recycle from the building, and put them in the proper containers. If there are not containers, please radio Mike and let him know.

Date: 10/02/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Francisco
JobNumber: 983
JobName: Rocky Mountain Broadcasting
Address:
City: Aspen
State: Colorado
Name: Colleen Barril, Manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Thursday October 02, 2003
Time: 11:24:13 AM

Problem

830: SECOND COMPLAINT IN 1 WEEK- We talked last with the recycling at the Aspen office and do not think that the cleaners are doing anything different. We have news paper and aluminum bins outside next to the garbage dumpsters. That is where we need the cleaning crew to recycle those items. In the past they have been putting everything in the garbage. We pay for this recycling service so we need to start using it immediatly.

ddd

Date: 12/12/12
USCPStore: Do Not Know Store ... Corrective Action Request
Cleaner: dd
JobNumber: ddd
JobName: dd
Address: dd
City: ddd
State: dd
Name: dd
B1: Submit
rest: Problem
subject: JobNumber
Remote Name: 69.144.67.223
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Saturday October 04, 2003
Time: 10:45:09 AM

Problem

CorrectiveAction

Date: 23/23/23
USCPStore: Do Not Know Store ... Corrective Action Request
Cleaner: rere
JobNumber: tyu
JobName: www
Address:
City: gj
State: co
Name: val
B1: Submit
rest: Problem
subject: JobNumber
Remote Name: 69.144.67.223
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705)
Date: Saturday October 04, 2003
Time: 10:51:49 AM

Problem

problem

CorrectiveAction

corrective

Problem

There is a bad smell in the boys restroom in the 5/6 building.

If the dishwasher is full you can run it. If it isn't don't do anything. The people at the office will take care of it when it gets full. Also please don't use the offices that we clean for personal use (to talk on the phone).

983: General dusting is not being done very well

Date: 11/18/03
USCPStore: Grand Junction ... Corrective Action Request
Cleaner: Quinten
JobNumber: 10200
JobName: Western Valley Family Practice
Address:
City: Fruita/Redlands
State: Colorado
Name: Linda Wonders, Manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday November 18, 2003
Time: 10:27:00 AM

Problem

10200: 1) Toilets not being cleaned very well. 2) Trash is left behind doors and behind trash cans and under desks. 3) Dusting is being done poorly. 4) Dirty dishes are being left on the counter and not being put into the dishwasher 5) Marks on the walls are not being wiped down 6) cleaning supplies are being left on counters 7) Please remember to use only the dumpster closest to the building in the Redlands location. the other dumpster belongs to someone else and they are complaining.

10300 Delta Cleaning issues: -Tops of trash cans in kitchen -Mens restroom, urine on rim of toilet -Mens restroom, hand print on wall -Mens restroom, floor around base of toilet was very sticky. -Womens restroom, exhaust fan dirty -Room behind tellers, return air grille dusty -Teller stations, dusty behind things, and computer screens -Corners and edges not vacuumed, lots of dust on baseboards -Tops of security camera's dusty -Top of picture frames -Bugs in light fixtures, the worst one is outside the womens restroom -Copy Machine, vent through wall into server room very dirty. -Server Room, we need to vacuum -Under desks not being vacuumed very well. -Empty pop cans were left on desks. -Faucet handles in all fixtures needs some attention. -Old ice melt container was left by front door. It had become a trash can

CorrectiveAction

Problem

10300: Extra Work Needed -Power wash drive up -Sweep around outside of bank, probably one time per week. -No blue cleaning rags, only white. -We need to knock down the cobwebs outside the bank. -Lets get a 5 to 10 gal bucket and a scoop for ice melt. -Lets organize the maintenance closet, including disposal of old light bulbs.

CorrectiveAction

Date: 12/10/03
USCPStore: Summit ... Corrective Action Request
Cleaner:
JobNumber: 325
JobName: Buyers Resource
Address: 310 Main Street
City: Frisco
State: CO
Name: Jenny
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Wednesday December 10, 2003
Time: 02:42:57 PM

Problem

We are turning off all the lights and closing the bathroom door.

CorrectiveAction

Please leave the bathroom door open so the heat can get in and the pipes won't freeze. Also leave the table lamp in the lobby on when you leave. Also leave the outside light on. Thank you

Date: 12/12/03
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: Isabel/ Luis
JobNumber: 968
JobName: Roaring Fork Eye Clinic
Address:
City: Glenwood springs
State: Colorado
Name: Rayetta, Manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Friday December 12, 2003
Time: 09:29:04 AM

Problem

968: Complaint from Manager-- 1) Lab floor is not being cleaned 2)4’ wall / ledge around center waiting area is never dusted 3)clored walls in exam rooms that we requested to be dusted for our party were ignored 4) Trash behind trash cans is left 5) Desks are not being dusted 6) Trash cans are being missed entirely We are considering moving cleaning due to these concerns.

CorrectiveAction

Date: 12/16/03
USCPStore: Eagle ... Corrective Action Request
Cleaner: Leticia
JobNumber: 920
JobName: Colorado Mountain Medical
Address:
City: Edwards
State: Colorado
Name: April, Supplies manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday December 16, 2003
Time: 10:06:11 AM

Problem

910: Manager does not want the cleaning people to use their paper towels for cleaning. Please deliver rags for the cleaning person and if they need paper towels- please take from our shop. DO NOT use the clients paper towels.

798: 1) Every day we clean - we need to use a brush and chemical to clean the floors in the entrance to the lionshead bank. Every day we must clean better to get the black marks from the the stone.

Please clean.

Date: 01/26/04
USCPStore: Glenwood Springs ... Corrective Action Request
Cleaner: hugo/ isabel
JobNumber: 974
JobName: River Valley Ranch Sales Center
Address:
City: Carbondale
State: Colorado
Name: Candie
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Monday January 26, 2004
Time: 12:40:48 PM

Problem

CorrectiveAction

980: Supervisor needs to meet with Jacque, the manager of the bank, at least 3 time per week

Date: 01/27/04
USCPStore: Grand Junction ... Corrective Action Request
Cleaner: Christine
JobNumber: 10300
JobName: Wells Fargo Bank of Delta
Address:
City: Delta
State: Colorado
Name: Cathi Sargent, Manager
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Tuesday January 27, 2004
Time: 12:36:04 PM

Problem

10300: Please talk to Chuck to coordinate the following problems- 1) Chuck's office was "unlocked" but did not get cleaned. please talk to chuck about what will be the indication that we need to clean the office. Other bank offices will leave the door unlocked and OPEN to indicate that we need to clean. 2) Lots of shreding was done yesterday and the room that the shred was done in was not cleaned. Also, Cathi was unsure but maybe the bags of shred was not taken to the dumpster. If there is too much trash for the dumpster, please take out as much as you can and then the next pick up will be Wednesday, and we can take the rest out on that day.

CorrectiveAction

Date: 01/27/04
USCPStore: Eagle ... Corrective Action Request
Cleaner: Francisco
JobNumber: 985
JobName: Eagle County Charter Academy
Address:
City: Edwards
State: CO
Name: Jay
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322)
Date: Tuesday January 27, 2004
Time: 02:58:24 PM

Problem

Hi Jay, can you forward a message to the cleaning company that I need paper towels and soap? It has been several days now. Thank you, Jaymee Mike - this is the science and computer building. Thanks Jay

CorrectiveAction

We need to deliver paper towels and soap to the science and computer building.

10250: Please take back to the US Clean Pro shop the case of facial tissues that Gar delivered a couple of weeks ago. Send confirmation that this case was put back into inventory.

Date: 02/04/04
USCPStore: Summit ... Corrective Action Request
Cleaner: Amalia / Ruben
JobNumber: 310
JobName: Summit Vista Building
Address:
City: Frisco
State: CO
Name: Dave
B1: Submit
Remote Name: 65.38.137.46
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322)
Date: Wednesday February 04, 2004
Time: 02:56:07 PM

Problem

The mens restroom has a bad smell, the partitions around the urinal have urine stains on them, the backsplash around the sink has some stains on it.

CorrectiveAction

We need to do a better job in the restrooms. If some of these stains can not be removed, we need to report them to the manager.

Date: 02/05/04
USCPStore: Grand Junction ... Corrective Action Request
Cleaner: Michael/ David
JobNumber: 10190
JobName: Angelo's Pottery
Address:
City: Grand Junction
State: Colorado
Name: Kim, Owner
B1: Submit
Remote Name: 63.229.227.97
Remote User:
HTTP User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Date: Thursday February 05, 2004
Time: 02:34:39 PM

Problem

10190: Please try to remove the dust and dirt from under the tables, shelves, corners and edges a little better. Thank you. Reminder: We now have 1 hour and 30 minutes to clean this facility.

CorrectiveAction

10190: Please try to remove the dust and dirt from under the tables, shelves, corners and edges a little better. Thank you. Reminder: We now have 1 hour and 30 minutes to clean this facility.

Date: 02/09/04
USCPStore: Grand Junction ... Corrective Action Request
Cleaner: keith
JobNumber: 10065
JobName: Colorado State Patrol